Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

"Company," "we," "us," "our" refers to Ridgeline Advisory, a business consulting firm registered in Hong Kong.

"Client," "you," "your" refers to any individual or organisation that engages our services or uses our website.

"Services" refers to the consulting services we provide, including market positioning advisory, brand strategy consultation, and communications audit services.

"Website" refers to our website located at ridgelinen.club and all associated pages.

"Agreement" refers to these Terms and Conditions together with any engagement letter or service agreement between us.

2. Acceptance of Terms

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our services. If you are acting on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

These terms may be supplemented by specific service agreements for individual engagements. In the event of any conflict, the specific service agreement shall take precedence.

3. Description of Services

Ridgeline Advisory provides business consulting services to organisations in Hong Kong and the surrounding region. Our services include:

Market Positioning Advisory: Assessment of competitive landscape, customer perception analysis, and development of positioning strategies.

Brand Strategy Consultation: Brand perception assessment, stakeholder analysis, brand architecture development, and messaging framework creation.

Communications Audit: Review of communication channels and content, consistency analysis, effectiveness measurement, and improvement recommendations.

The specific scope, deliverables, and timeline for each engagement will be detailed in a separate service agreement or engagement letter.

4. Client Responsibilities

To enable us to provide our services effectively, you agree to:

Provide accurate and complete information relevant to the engagement, including access to necessary documentation, data, and personnel as reasonably required.

Designate a primary contact person with authority to make decisions and provide approvals on behalf of your organisation.

Respond to our requests for information and feedback within reasonable timeframes to avoid delays in the project schedule.

Inform us promptly of any changes to your circumstances or requirements that may affect the scope or delivery of our services.

5. Fees and Payment

Our fees for services will be set out in a proposal or engagement letter provided to you before the commencement of work. All fees are quoted in Hong Kong Dollars (HKD) unless otherwise specified.

Payment terms are typically 50% upon engagement confirmation and 50% upon completion of deliverables, unless alternative arrangements are agreed in writing.

Invoices are payable within 14 days of issue. We reserve the right to charge interest on overdue amounts at a rate of 2% per month or the maximum rate permitted by law, whichever is lower.

Additional work outside the agreed scope will be subject to separate fees, which we will discuss and agree with you before commencing such work.

6. Intellectual Property

Our Intellectual Property: All methodologies, frameworks, templates, and proprietary tools used in delivering our services remain the intellectual property of Ridgeline Advisory. You are granted a non-exclusive, non-transferable licence to use these materials solely for your internal business purposes.

Deliverables: Upon full payment, you will own the specific deliverables created for your engagement, including reports, recommendations, and customised strategies. This ownership does not extend to our underlying methodologies or generic frameworks.

Your Materials: You retain ownership of all materials you provide to us. You grant us a licence to use these materials solely for the purpose of providing our services to you.

7. Confidentiality

We will treat all information you provide to us as confidential and will not disclose it to third parties without your consent, except as required by law or as necessary to provide our services.

Confidential information does not include information that is publicly available, already known to us, independently developed by us, or received from a third party without breach of any confidentiality obligation.

Our confidentiality obligations shall continue for a period of three years following the completion of our engagement, unless a longer period is agreed in writing.

8. Disclaimers

Our services are provided on an "as is" basis. While we strive to provide high-quality advice and recommendations, we do not warrant that our services will achieve any particular results or outcomes.

Our advice is based on the information available to us at the time of the engagement. We are not responsible for decisions made based on incomplete or inaccurate information provided to us.

Nothing in our services constitutes legal, financial, or accounting advice. You should consult appropriate professionals for such matters.

Market conditions, competitive dynamics, and other external factors may change. We cannot predict future market developments or their impact on your business.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to our services shall not exceed the fees paid by you for the specific engagement giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, or goodwill.

Nothing in these terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold harmless Ridgeline Advisory, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these terms, your use of our services, or any third-party claims related to your business activities.

11. Termination

Either party may terminate an engagement by providing written notice as specified in the relevant service agreement. In the absence of specific termination provisions, either party may terminate with 14 days written notice.

Upon termination, you shall pay for all services rendered up to the date of termination. We will return any confidential materials you have provided to us.

Provisions relating to intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination of the engagement.

12. Website Use

You may use our website for lawful purposes only. You agree not to use our website in any way that could damage, disable, or impair the website or interfere with any other party's use of the website.

The content on our website is for general information purposes only. While we endeavour to keep the information accurate and up to date, we make no representations or warranties about the completeness or accuracy of this information.

We reserve the right to modify, suspend, or discontinue any part of our website at any time without notice.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiation for a period of at least 30 days.

14. General Provisions

Entire Agreement: These terms, together with any applicable service agreement, constitute the entire agreement between us regarding the subject matter herein.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision shall not constitute a waiver of such right or provision.

Assignment: You may not assign your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations to any affiliate or successor.

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website. Your continued use of our website or services after any changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

16. Contact Information

For questions about these Terms and Conditions, please contact us: